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allpcwork.com faq page  FAQ FOR ALL PC WORK

What are your hours of operation?

       Monday through Saturday
         9:00AM to 7:00 PM.


How long does it take before you can fix my PC

       We can usually get to your location in 24 hours or less.


What is your operational area?

       Fort Wayne, IN and inside the 469 loop. For those further away from Fort Wayne then 469, you are out of our          typical operational area. We can still service some towns, but an additional fee applies.


What is your trip fee charge?

       If you decide to not have us fix your computer or perform any work and you are in our operational          area, $25.00. For those outside the operational area, a $50.00 charge will be applied regardless of work          performed. These rates to not apply to data rescue


Do I pay the trip charge if I pay you to work on my PC?

       No. But the minimal charge for the service is applied for repairs or work that is done in less than one hour.


What towns do you cover outside your operational area?

       We can cover Angola, Huntington, Ossian, Monroeville and towns closer to Fort Wayne. An additional fee of          $50.00 will be charged regardless of work done.


I live outside your operational area. If I bring you’re my computer is there a trip charged applied?

       No.


I have a data rescue emergency, how long do I have to wait for you?

       If you are unable to wait 24 hours, there will be an additional fee of $100 for an emergency response (within          2 hours), during normal operational hours.


What about after hours data rescue?

       If you are unable to wait for us to get to you, there will be an additional fee of $150 for an emergency          response (within 2 hours), after normal operational hours.


What if you cannot rescue the data?

       Due to the time it takes to rescue data, there will be a trip charge of $50.00 for non-emergency trips.          Emergency trips will have a charge of $75.00, and after hours trips will be billed $125.00.


What types of payment do you accept?

       We can currently accept cash or your personal or business check. There is a $25.00 fee for all returned          checks.



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